Privacy Policy

Version 1.0 · Effective August 31, 2026

Effective Date: August 31, 2026

SHOOTPRO24, doing business as ShootPro24AI, respects the privacy of photographers, videographers, creative professionals, businesses, Customers, and individuals whose information may be processed through ShootPro24AI.

This Privacy Policy describes how SHOOTPRO24 collects, uses, processes, stores, protects, and discloses personal information.

1. Scope

This Privacy Policy applies to ShootPro24AI websites, applications, accounts, media-processing features, AI features, cloud services, subscriptions, customer-support interactions, and related services.

2. Our Role

Depending on the processing involved, SHOOTPRO24 may act as a controller/business of personal information concerning ShootPro24AI Customers, including account, subscription, billing, and usage information.

When a photographer, studio, agency, company, or professional Customer uploads photographs, video, or other Customer Content containing personal information about its clients or subjects, SHOOTPRO24 generally processes that Customer Content on behalf of the Customer.

The Customer remains responsible for ensuring that it has a lawful basis and sufficient rights to submit the relevant Customer Content.

3. Information We Collect

We may collect account information including name, email address, username, organization name, studio name, account settings, authentication information, and account identifiers.

We may process billing information including billing name, billing address, subscription plan, transaction amount, payment status, payment method, and limited card-related information made available by our payment processor.

ShootPro24AI may process Customer Content including photographs, RAW files, video, audiovisual files, metadata, catalogs, presets, editing instructions, filenames, project information, and related content submitted by Customers. We may process AI and editing information including:

• editing adjustments;
• style preferences;
• selections;
• ratings;
• image characteristics;
• exposure;
• color information;
• composition;
• subject positioning;
• face or eye location for editing functions;
• processing parameters;
• editing profiles; and
• feedback about results.

We may automatically collect technical information such as:

• IP address;
• browser;
• device;
• operating system;
• referring page;
• viewed pages;
• dates and times;
• authentication activity;
• feature usage;
• processing activity;
• logs;
• errors; and
• security events.

4. How We Use Information

SHOOTPRO24 may use information to:

• operate accounts;
• authenticate Customers;
• process photos and videos;
• provide AI-assisted editing;
• provide Customer-specific editing functionality;
• process transactions;
• manage subscriptions;
• provide support;
• troubleshoot errors;
• secure ShootPro24AI;
• prevent fraud and abuse;
• maintain Service reliability;
• improve product performance;
• enforce agreements;
• comply with applicable law;
• communicate with Customers; and
• develop features in accordance with this Privacy Policy.

5. Customer Content and AI Training

SHOOTPRO24 does not use Customer Content to train a generalized or shared AI model unless the Customer separately and affirmatively opts in.

Acceptance of the Terms of Service or Privacy Policy alone does not constitute consent to shared AI-model training.

Customer Content may be processed to provide Customer-specific AI and editing functionality requested by that Customer.

6. Advertising and Sale of Information

SHOOTPRO24 does not use Customer photographs or videos to build advertising profiles about people depicted in Customer Content.

SHOOTPRO24 does not sell Customer Content.

SHOOTPRO24 does not sell personal information for monetary consideration.

If SHOOTPRO24 later engages in processing that applicable privacy law defines as a "sale" or "sharing" for targeted or cross-context behavioral advertising, SHOOTPRO24 will implement legally required notices and opt-out mechanisms.

7. Service Providers and Subprocessors

SHOOTPRO24 may disclose or make information available to service providers that support:

• cloud infrastructure;
• hosting;
• storage;
• authentication;
• payments;
• artificial-intelligence processing;
• email;
• customer support;
• application monitoring;
• security;
• analytics; and
• other operational functionality.

Where appropriate, such providers are contractually restricted in their handling of Customer personal information.

Current subprocessor information will be made available at:

https://www.shootpro24ai.com/legal/subprocessors

8. Legal Disclosures

SHOOTPRO24 may disclose information where reasonably necessary to:

• comply with applicable law;
• respond to lawful government or judicial process;
• investigate fraud;
• respond to security incidents;
• enforce agreements;
• protect SHOOTPRO24's rights;
• protect Customers or third parties; or
• establish, exercise, or defend legal claims.

9. Corporate Transactions

Information may be transferred in connection with a merger, acquisition, investment, restructuring, financing, bankruptcy, or sale of relevant SHOOTPRO24 business assets, subject to applicable law.

10. Data Retention

SHOOTPRO24 retains personal information only for as long as reasonably necessary to operate ShootPro24AI, satisfy Customer instructions, provide subscriptions, maintain legitimate records, protect Service security, resolve disputes, and comply with legal obligations.

Customer Content is retained according to the applicable ShootPro24AI functionality, Customer actions, account status, and subscription terms.

Deleted Customer Content may persist temporarily in protected backups and disaster-recovery systems before being overwritten under normal retention processes.

SHOOTPRO24 may retain transaction records, accounting information, security records, fraud records, and legal records after account deletion where required or permitted by law.

11. Account and Content Deletion

Customers may delete qualifying Customer Content using available ShootPro24AI controls. Customers may request account or personal-information deletion by contacting:

privacy@shootpro24ai.com

or through:

https://www.shootpro24ai.com/privacy/choices

Deletion does not require SHOOTPRO24 to erase information that SHOOTPRO24 is legally required or permitted to retain.

12. Security

SHOOTPRO24 uses reasonable administrative, technical, and organizational safeguards designed to protect information.

These may include encryption, access controls, authentication, security monitoring, logging, least-privilege access, protected backups, incident-response procedures, and vendor controls.

No method of electronic transmission or storage is completely secure.

Security vulnerabilities or concerns should be reported to:

security@shootpro24ai.com

13. Human Access to Customer Content

SHOOTPRO24 personnel will not access Customer Content for unrelated purposes.

Authorized access may occur where reasonably necessary to:

• fulfill a Customer support request;
• investigate a technical issue;
• prevent fraud;
• investigate abuse;
• respond to security incidents;
• comply with legal obligations; or
• perform another purpose authorized by Customer.

14. Facial and Biometric Information

ShootPro24AI may analyze visual characteristics such as faces, eyes, subjects, objects, or image composition when necessary for editing or processing features.

ShootPro24AI is not intended to identify unknown individuals through facial recognition. SHOOTPRO24 does not intentionally maintain a biometric identity database for identifying people unless a specific feature separately discloses such processing and all required notices, consents, retention policies, and destruction procedures are implemented.

15. International Data Transfers

SHOOTPRO24 and its service providers may process information in the United States or other countries.

Where applicable law requires a lawful international-transfer mechanism, SHOOTPRO24 will use an appropriate approved safeguard.

16. Privacy Rights

Depending on your jurisdiction and applicable law, you may have rights to:

• access qualifying personal information;
• correct inaccurate information;
• request deletion;
• request portability;
• object to certain processing;
• restrict certain processing;
• opt out of certain advertising-related processing;
• withdraw consent where applicable; and
• appeal certain privacy decisions.

Requests should be submitted to:

privacy@shootpro24ai.com

or:

https://www.shootpro24ai.com/privacy/choices

SHOOTPRO24 may verify your identity before completing a request.

17. California Privacy Notice

Where applicable, California residents may have rights under the California Consumer Privacy Act and related California law, including rights to know, access, delete, correct, and opt out of certain sale or sharing activities.

SHOOTPRO24 does not sell Customer Content.

SHOOTPRO24 does not use Customer photographs or video for cross-context behavioral advertising.

Privacy requests may be submitted to: privacy@shootpro24ai.com

18. EEA and UK Users

Where GDPR, UK GDPR, or similar data-protection laws apply and SHOOTPRO24 acts as controller, SHOOTPRO24 may rely on legal bases including contractual necessity, legitimate interests, legal obligations, and consent.

Where SHOOTPRO24 acts as processor on behalf of a Customer, that Customer determines the applicable lawful basis for processing Customer Content.

19. Information Appearing in Customer Photographs

If your personal information appears in photographs or videos submitted by a photographer, studio, organization, agency, or another ShootPro24AI Customer, that Customer may control the relevant information.

Privacy requests concerning Customer Content should ordinarily be directed to the Customer who submitted the content.

SHOOTPRO24 will provide reasonable assistance to Customers where applicable law requires it.

20. Children

ShootPro24AI accounts are not intended for individuals under 18.

Professional Customers may upload photographs or videos depicting minors when they have the lawful right and authority to process those materials.

Illegal or exploitative material involving minors is strictly prohibited.

21. Connecting ShootPro24AI to AI Assistants

You can choose to connect ShootPro24AI to third-party AI assistants, such as ChatGPT (provided by OpenAI) and Claude (provided by Anthropic). Some ShootPro24AI tools in those assistants work without connecting your account: they return our published prices, quotes and general post-production suggestions, and they do not receive or reveal any information about you or your account.

If you connect your account, you sign in on ShootPro24AI's own sign-in page; your password is never shared with the assistant. The assistant then receives a time-limited access token that allows it to read, on your behalf and only when you ask:

• your project names, types, stages and upload progress;
• invoice status and amounts due, including small balances carried forward to a later invoice; and
• summary counts from AI culling, such as the number of files analysed, AI top picks, your selections and common quality issues.

The connection is read-only. It cannot upload, delete, approve, purchase or change anything in your account, and it does not give the assistant access to your photographs, videos or downloads. Uploads, approvals and payments take place only on shootpro24ai.com.

ShootPro24AI does not store the content of your conversations with an assistant. Our connection service keeps limited technical logs for security and troubleshooting, such as the time of a request, whether a sign-in succeeded, the assistant application that requested access and a shortened account identifier. These logs are retained for no more than 30 days.

Information returned to an assistant is displayed to you within that assistant and is then handled under the assistant provider's own terms and privacy policy, which ShootPro24AI does not control. ShootPro24AI does not sell this information or use it for advertising, and does not use it to train AI models.

You can disconnect ShootPro24AI at any time in the assistant's settings. Access tokens expire within one hour and the ability to renew them ends after 30 days without use. To revoke every connected assistant immediately, contact legal@shootpro24ai.com.

22. Cookies

ShootPro24AI may use cookies and similar technologies for authentication, security, preferences, analytics, and functionality.

More information is available in the ShootPro24AI Cookie Policy.

23. Changes to this Privacy Policy

SHOOTPRO24 may update this Privacy Policy periodically.

The effective date will be updated and additional notice will be provided where required. 23. Contact SHOOTPRO24 SHOOTPRO24 d/b/a ShootPro24AI United States

Phone: (847) 656-5000 Privacy: privacy@shootpro24ai.com Legal: legal@shootpro24ai.com Support: support@shootpro24ai.com